Cameron at Comfort Central has resolved our “learning “ hvac system problem with a lot of persistence
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Our Comfort Central tech, Cameron always delivers excellent customer care
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We have a “learning” HVAC system that can be quite complicated. The company we hired to install it tried to turn off its learning mode in order to make it easier to maintain. In doing so, they botched the install and created a maintenance nightmare. We switched to Comfort Central because they knew how our system was designed to operate and quickly corrected the installation problems. We credit Cameron with diagnosing the problem and making it operate efficiently. He’s one smart dude!
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Cameron was in and out on a Saturday morning that was appreciated. He always keeps us informed on each step in the process.
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Cameron was early and let us know and completed work quickly.
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We were without heat heading into the holiday weekend and reached out to Comfort Central on Friday afternoon. They had us scheduled for following morning at 8:00. Cameron was prompt and quickly diagnosed the problem. He was able to repair our heat pump and update the software. We had heat for our family at Christmas!
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Our need to have a warm home for Christmas guest was answered above and beyond by Comfort Central. The service technician, Cameron, was thorough and diligent in correcting wiring problems and updating our equipment with the latest software updates. He’s a genius. Planning to switch from our current service provider to Comfort Central.
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Kevin, Jay, and the team at Comfort Central met and exceeded our expectations with the design and installation of our new HVAC system and whole house dehumidifier. The process was efficient and the team always arrived on time, exactly when they said they would. Jay took time to explain the details of the new system and answered each question with professional care and concern. I would highly recommend Comfort Central.
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I was once again impressed with the technical competence of a representative of Comfort Central. Jay did not assume anything about the problem at hand but systematically and thoroughly analyzed and solved it. Customer service, high quality level and consistency of performance set this company apart from any competitor in the area of air conditioner and heating service.
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Found RIB24C-RPC relay caused low voltage short to cause unit to trip on 24 error code and not allow unit to function properly Orange - R Blue - Attached to G wire by wirenut Yellow - G Striped wires to humidifier wires - capped in furnace Recommend replacement of relay and also replacement of furnace filters 20x25x4
Replaced T-10 thermostat with Honeywell T6 Wifi and programmed it for simple operation 1 heat/1 cool and programmed cool cloud to handle heating dual fuel operation of system and second stage gas furnace timed.
Replacement of unit 2 zone control board with similar hz432 zone control board with Comfort Club. Replaced zone control 7/28 and cycled everything to check operation. Everything runs normally again. Checked out wine cellar unit - got blower motor running on cellar unit but no cooling - recommend replacement of wine cellar unit or calling small appliance repair to diagnose further.
Upon arriving, checked all electrical connections on indoor and outdoor units, pulled all wires off, trimmed and rewired system. Discovered hidden in cool cloud app - 15,000Mb critical systems communications update. UPDATED SYSTEM. Called Goodman tech support to help diagnose system communications errors. Everything should cycle and run within manufacturers' specifications.
Found system had C1 communication error - could not communicate with outdoor unit - normal recommendation would be to reset unit and wait for it to come on.
Found 04 fault on outdoor unit causing unit not to cycle sometimes, Locked rotor fault caused by faulty capacitor that had gone flat between check ups. Replaced capacitor and cycled system to check operation - system started up normally at this time - no other recommended changes.
System froze up due to dirty filter 16x25x4 top tech filter - should be replaced - defrosted system and cycled to check operation - everything cycles normally at this time. Filter appeared to be only issue, will follow up with quote for maintenance agreement for both upstairs and downstairs systems.
Found system 2 hz432 zone control board not bringing equipment on on call for cooling - recommend replacement of zone control board - wired system to thermostat side of zone control to allow unit to cycle on and run. y1 (yellow) and y2 (black) from relays to thermostat 1 are for equipment, equipment wires are the low voltage wires in front of zone control board. Will call when zone control board comes in to schedule repair. Also interested in comfort club for 2 dual fuel geothermal systems and 1 Mitsubishi minisplit system.
Found system going into bypass due to overcharge of refrigerant removed 1.5 lbs r410a from system and checked operation of unit. Everything runs normally again.
Pump down refrigerant, replace OEM evaporator coil. Leak search repair connections. Evacuate system and refrigerant balance to OEM specifications. Evaporator coil is out of manufacturer's warranty (had a 1 year warranty.) We provide 1 year warranty on our repairs.
Found leak in indoor evaporator coil causing system to lose refrigerant and not operate correctly. Recommend replacement of evaporator coil. Will call with pricing and availability.
Replacement of gas valve and setting system LP gas pressure to manufacturers specifications - cycled system to check operation in both heat pump and gas furnace modes. Set balance point through app to 30° everything comes on and cycled normally again!
Found system calling for heat, set to 68 only 66 inside. Checked thermostat wiring. Checked system faults, no system faults displayed active. System started up normally. Checked system components that would cause intermittent issues. Explained how to reset furnace.
Found system displaying EE0 error code showing communication fault between furnace and other system components. Reset and reconfigured system through cool cloud app and cycled furnace and heat pump to check operation. Everything came on and operates normally again. Adjusted balance point of heat pump down to 35° from 40° made sure system switches between all three stages of heat and satisfies thermostat operation.
Found system 1.5 lbs low on r410a causing it to kick out in low pressure during low outdoor temps. Charged with refrigerant and cycled to check operation. Recommended we return in the spring to check refrigerant balance and perform a leak search on system.